Job Description

Location: Jordan Valley Medical Center
Posted Date: 1/9/2021

Come work with us at Jordan Valley Medical Center! JVMC is a community based hospital that has many diverse career opportunities. We work as a team, involving all employees, to provide the highest level of care to our patients. It is this teamwork that allows for career growth and promotes continuous learning.

JVMC has been serving the health care needs of the Southwest Valley for more than 30 years. This busy full-service hospital offers its neighbors a wide range of medical services and advanced medical technologies backed by a dedicated and caring staff. As the area has grown, Jordan Valley Medical Center has responded by expanding its services, offering Women’s Services, NICU, ICU, Med Surg, Surgical Services, Physical Therapy, Trauma ER, Orthopedics, a Cancer Center, Rehab, and Cardiology.

Whether you want to work with patients in a clinical position, or your skills are in another field like maintenance, customer service, laboratory, administration, or even food production, there are roles suited for you at JVMC.

Job Summary

The Patient Advocate is responsible for working directly with patients and their families to discuss any account questions, complaints, comments, or suggestions. In addition, they will work closely with the Central Billing Office (CBO), as they are an extension of the processes and functions of the CBO. Patient Advocates will be held responsible in providing timely information and requests back to the CBO from the clinic. They will keep the physicians, CBO Management, Ops Directors and CEO updated of their challenges and progress on a regular basis. Demonstrates the knowledge and assessment skills necessary to communicate, educate, and provide a safe environment for specific age groups served. Must be able to respect diversity of each individual’s values, culture, spiritual beliefs, and other socio-economic issues in addressing the needs of patients, visitors, and co-workers. Participates in performance improvement activities.
Age of population served: Adolescent, Adult, Geriatric

Job Requirements

  • Serve as the hospital contact to resolve patient, family and CBO concerns regarding their account
  • Support the office and the CBO by providing complete and accurate patient information for any claim that needs to be processed.
  • Works with the front desk to insure all pertinent patient financial information is obtained, as well as demographic
  • Information and is correctly input into McKesson.
  • Is the point of contact within the clinic to collect all surgical pre-payments, and in updating any workers comp
  • and insurance information and then communicating this the CBO
  • Develop a positive open communication with the physicians and the CBO regarding patient accounts.
  • Corresponding with the CBO regarding physician approvals of write off’s and submissions for accounts to
  • advance on to an outside collection agency, while assisting one another.
  • Responsible for Claims follow through.


  • Associates degree preferred.
  • Clinical Experience strongly preferred.
  • Minimum two years experience in customer service, with at least one year experience in a health care setting preferably as a medical biller or coder.
  • Experience working with insurance companies with the ability to understand and read explanation of benefits or the ability to learn and demonstrate proficiency after successful completion of a training program.

Must be familiar with various computer software applications and type a minimum of 55 words per minute. Must become familiar with and learn to operate Medical Center computer system efficiently. Must have knowledge of health care field; medical practice, including clinic financial policies and reimbursement payment requirements. Must be able to analyze data, policies, and requirements used for clam submission, billings and payments. Must be able to defuse tense situations through diplomatic problem solving. Have the ability to effectively balance needs of clinics with the needs of the patient and CBO.

Benefits Offered

We have many plans with various deductibles, which can cover individuals or families so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees in benefit eligible positions. Our Health Plans Highlights are:

  • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Other Benefits provided:

  • Dental, Vision, Health Care Savings Account, Life Insurance, Short Term and Long Term Disability, Tuition Reimbursement, Paid Time Off, and more.

"Jordan Valley Medical Center is directly or indirectly owned by an entity that proudly includes physician owners, including certain members of the hospital's medical staff."

Steward Health Care is an Equal Opportunity Employer Minorities/ Female /Veterans /Disabled

Steward Hospitals are taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.

Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience:

  1. Expanded hours will allow previously canceled procedures to be scheduled as quickly as possible.
  2. Any COVID-19 related care takes place in designated areas away from other patients and their families.
  3. Emergency Departments are reorganized to be a safe place to treat all emergency patients.
  4. A stringent cleaning policy has been implemented throughout the hospital.
  5. A strictly controlled visitor and masking policy is required for patient safety.

You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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